Suno

Suno

suno.com

B2C · Consumer

Generate full songs, vocals and instrumentals from a text prompt.

Autonomy & Control: 50/100Safety & Error Prevention: 50/100Self-Improvement & Feedback: 38/100Understandable & Transparent: 17/100Recommendation & Prediction: 50/100Enrolment & Mental Models: 63/100Trust Fingerprint

Audited Flow Audited: Free song creation

Summary

Autonomy & Control: 50/100Safety & Error Prevention: 50/100Self-Improvement & Feedback: 38/100Understandable & Transparent: 17/100Recommendation & Prediction: 50/100Enrolment & Mental Models: 63/100

Autonomy & Control

4 of 8 points

Safety & Error Prevention

3 of 6 points · 1 not applicable

Self-Improvement & Feedback

3 of 6 points · 1 not exercised

Understandable & Transparent

1 of 6 points · 1 not applicable

Recommendation & Prediction

2 of 2 points · 1 not exercised · 2 not applicable

Enrolment & Mental Models

5 of 8 points

Every score is out of what was actually assessed.

Not exercised — Things that were not shown or visible in the audit

Not applicable— criteria that don’t apply to this product.

Key Findings

Credits spent at Create with no cost shown beforehand

1Autonomy & Control

Credits spent at Create with no cost shown beforehand

What’s wrong

The summary screen before generation shows Lyrics and Style fields but no credit cost. Clicking Create immediately spends 10 credits. The status bar later reads '1 0 credits used this session' but this appears only after the fact. Nothing on the confirmation screen names what is about to be deducted.

What to fix

On the 'Your song is almost ready.' screen, show the credit cost next to the Create button before it is pressed. The label should read something like 'This will use 10 credits (X remaining)'.

No cancel control exists while generation runs

2Autonomy & Control

No cancel control exists while generation runs

What’s wrong

After Create is pressed, the generation screen shows a progress bar, rotating marketing carousel cards, and a 'Go to Suno' navigation button. No cancel or stop control appears at any point during generation. The only exit is navigating away, which does not halt the process or recover the credits spent.

What to fix

Add a Cancel button adjacent to the progress bar on the generation screen. Cancelling should halt generation and restore the credits that had not yet been consumed, or clearly state that credits are non-refundable on cancel.