Guided first task
On first use, have the person complete a real task with support rather than watch a tour of the interface. Mental models are built by seeing the AI succeed and seeing where it stops, so choose a first task that meets a genuine boundary rather than one chosen to flatter.
Relevant principles
What the research says
Trust is calibrated by setting accurate expectations early, what the AI can do and how well it does it and a hands-on first task is the most direct way to do that. Progressive walkthroughs improve first-time understanding of complex features. 1
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Interactive demo
New draft