Knowledge base connection
When an AI system can be pointed at someone's own documents or data, ground its answers in that source rather than general training knowledge. What's connected should be something they chose, and can just as easily disconnect.
Relevant principles
What the research says
Grounding answers in retrieved, cited source documents improves transparency, verifiability and trust, but conditionally: retrieval quality matters, and RAG systems can still hallucinate. 1
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